Terms & Conditions
Inc. booking policy; payment policy; cancellation policy; & luggage policy.
We recommend all guests have full comprehensive travel insurance, and full comprehensive medical insurance while travelling within New Zealand and planning to partake in any activities.
Booking Policy & Payment Policy
Day Trip activity bookings:
Guided Day trip activities or rental activities are paid in full at the time of booking.
Queen Charlotte Track Multiday Packages:
Upon confirmation of your requested departure date, a non-refundable $200NZ per person deposit will be processed.
This is required for booking all multi-day independent and guided tours/packages.
An additional $50 per person administration fee is charged for moving a booking once confirmed, increasing to $100 per person if moved within 30 days from the date of departure.
This will depend on availability and differences in the package price may apply.
Child and infant Fares:
Child rates may be available for those aged 4-15 years old for applicable packages and tours.
Infants (under 4 years old) are generally free of charge for applicable packages and tours where sharing with paying adults, however we do not provide lunches so please provide suitable food for your trip for infants.
For further details please contact us at the time of your booking.
Cancellation Policy
Cancellation for Multi-Day Packages;
Within 12 days inclusive of trip departure: No refunds for multi-day independent and guided track packages available.
Between 30-13 days inclusive before trip departure: 50% of total package price is non-refundable + any non-refundable booking or administration fees, with remaining balance available for refunded.
Greater than 30 days before your trip departure: All non-refundable booking or administration fees held, with remaining balance available for refund.
Day Trip activities, Guided or Rental;
No refund will be issued if you choose to cancel your booking within 24 hours of the trip's departure time.
Full refunds are available for day bookings cancelled outside of the 24 hours prior to the departure time.
In the event your tour is cancelled by Wilderness Guides due to poor weather conditions, then a full refund will be given and we will make all efforts to contact you as soon as possible.
Cruise Ship passenger cancellation policy:
No refund will be issued if you choose to cancel your booking within 24 hours of your departure time, including if you are unable to make the activity due to a change of schedule by your cruise ship for any reason.
Full refunds are available for day bookings cancelled outside of the 24 hours prior to the departure time.
We encourage you to notify us directly of any changes to your cruise ship docking schedule as soon as you are made aware of these.
In the event your tour is cancelled by Wilderness Guides due to poor weather conditions, then a full refund will be given and we will make all efforts to contact you as soon as possible.
Luggage policy:
Please note there is a limit of 1 overnight bag/suitcase per person weighing no more than 20kg.
Secure storage for excess luggage is available at our office for no extra cost during your trip with Wilderness Guides.
The water transport providers, and accommodations take care whilst transporting your luggage as part of your track package with us; however, during the process of the day this can be handled by many different persons, i.e. at the hotel while being taken to your room or by other operators or walkers placing bags on top of yours whilst at designated drop off points.
We require that no sharp objects (walking poles), or loose items (shoes, pots and pans,) are hanging off your bag as they can cause damage to both your own or other’s bags – or become separated from your bag and get lost.
Unfortunately, Wilderness Guides (and by extension all other staff, accommodations, or transport companies used as part of your package) cannot accept responsibility for any damage (or loss of items) incurred during part of your trip.
We suggest that costly or breakable items such as laptops, cash, jewellery, be kept in storage in Picton or are carried on your person.
Changes to Terms & Conditions
The Operator reserves the right to change these Terms and Conditions at any time without notifying customers. Any future bookings you may make will be made subject to the Terms and Conditions which apply at the time a booking is made and you are advised to read all the Terms and Conditions carefully on each occasion prior to making a booking.
Governing law
This website and all component parts, including these Terms and Conditions are governed exclusively by the laws of New Zealand and you agree to submit to the exclusive jurisdiction of the Courts of New Zealand.
WGTC Updated February 4th 2026